Feb 25, 2016

The First Smartphone Hotel in Malaysia

Yours truly was over at the Dorsett Kuala Lumpur to check out this strategic partnership between one of the leading hotel brands in Asia as well as the launch of Trendi Travel. 

Dorsett is the first hotel brand in Malaysia to leverage on technology in this manner, bringing the hospitality industry to the next level by providing their guests with complimentary mobile phones to use throughout their stay there.. 

Dorsett Kuala Lumpur has 319 deluxe rooms inclusive of 27 suites, all tastefully refurbished. The rooms and suites are well-equipped with 40-inch Full HD LED television with 24 -hour satellite TV programs,  and out of this currently 100 of these rooms have this Trendi Travel Mate smartphone guest can bring along and use anytime during their stay.

So what does this Smartphone do? The Trendi Travel Mate smartphone is a handset located inselected hotels, free of charge for their guests to use. These handsets are all equipped with unlimited 3G connectivity, local calls and SMS.... for free...

Most people turn to their smartphones and tablets while travelling, to access a variety of information, thus the Trendi Travel Mate smartphone is the solution to reduce traveller's stress and burden, enabling them to wander easily and freely around without having to be concern about the exhorbitant cost of data roaming services that turns many a traveller's trip into a nightmare...

A friend of mine who was not very used to travelling used data roaming when travelling for 3 days and came home to get a bill for RM3000++!!!

With the Trendi Travel Mate smartphone, travellers do not have to search for WiFi hotspots with frustrating connectivity that leaves travellers and even locals inconvenienced and frustrated.

Once you have checked into the hotel, you can find the Trendi Travel Mate smartphone in your room. It will be charged at its dock. 

Before you can use it, you do have to register first.

So what is Trendi Travel Mate smartphone? Trendi Travel, the flagship platform under Zuger International was established in 2015 with the main objective of revolutionizing the global traveling experience.

In order to address the gaps in today's hospitality and travel sector, they developed a unique ecosystem known as Trendi Travel which through partner hotels like the Dorsett Kuala Lumpur, guests are provided with a complimentary mobile phone with UNLIMITED 3 G Data, Local Calls and SMS to ensure guests they are always connected... 

In addition with the exclusive Trendi Travel App only in the Trendi Travel Mate smartphone, guests are able to access a wide range of information, including places to visit (how to get there), best in class special promotions, as well as make reservations at restaurants or book tickets for shows, all via this handset.

The key features of  the Trendi Travel Mate smartphone are:

Online, all the time.. All Trendi phones are equipped with unlimited 3G connectivity, allowing guests internet access during their stay at the hotel. It also allows unlimited local calls and SMS, saving on roaming bills. If you need to get in touch with your friends or family overseas, There are a couple of communication applications including WhatsApp to ensure you can be connected to your friends and families anytime....

First to know... The handset is installed with a superior Trandi Travel Mate application, which helps guests find out about the "must sees" and "must dos" in town from their specially curated list. It also offers access to best in class exclusive promotions, like retail discounts and restaurant specials.

Easy to use.. The handset has an intuitive and user-friendly interface that allows guest of all ages to access the information without any need for an instruction manual.

Concierge at your fingertips. This innovative patent pending platform allows guests access to an on-call concierge that is directly integrated in to the hotels IPPBX systems. This enables the hotels an the guests to communicate anywhere, any time through VOIP services at no additional cost. This unique platform has created a plethora of service enhancement for the hotel and delivers superior guest experience... Yeah.. you probably can ask for an extra pillow from the restaurant you are eating at... or something like that..heheh 

Safe and Secure. One of the most important features of Trendi Travel is its security. The device keeps all guest information secure. Each device can only be accessed via a unique login and password by the guest, and all information stored in the unit is automatically erased upon check out. There is also extra security measures that prevent an un-erased device from being accessed.

But like all properties in the hotel, it is your responsibility to handle the handset with care and return it in the condition you borrowed it, or there will be charges incurred... as per the picture above....

So as you can see, there is so much more reasons to stay at Dorsett Kuala Lumpur nowadays... I just love the feel and ambience of the newly refurbish rooms here....

For those of you who do not know where Dorsett Kuala Lumpur is,  Dorsett Kuala Lumpur is perfectly located in the heart of Kuala Lumpur's Golden Triangle and at the start of Bintang Walk. It is just a stone's thro away from the capital's finest shopping malls, eateries, entertainment centers and tourist spots. A short 5 minutes' walk and guests will find themselves at the doorsteps of Pavilion Kuala Lumpur, Starhill Gallery, Sephora, Lot 10 Shopping Centre, Sungai Wang Plaza, Fahrenheit 88, Berjaya Times Square, Low Yat Plaza( Malaysia's Largest IT Mall)

Take another short scenic stroll by the air- conditioned link-bridge, and you can find yourself at the KL Convention Centre, Petronas Twin Towers and Suria KLCC Shopping Centre...

The newly refurbished rooms here are super cosy. I fell in love with I stepped foot inside the rooms. There are complimentary bath amenities in the bathroom ...

Super comfortable beds

Sitting areas, where you can sit, relax and read a book or the newspaper while sipping complimentary coffee or tea...

....iron, ironing board, safe box, dressing robes and bedroom slippers... all available for your use....

The hotel also boasts three Food and Beverage outlets to cater to ones' palate, a gymnasium and an outdoor swimming pool. There are also four function rooms that are fully complete and readily available to facilitate all kinds of business or banqueting needs from 10 persons up to 200 persons.

Dorsett Kuala Lumpur is definitely a preferred 4 star hotel in Kuala Lumpur. 

For more information, check : www.dorsetthotels.com/malaysia/kualalumpur

Alvin Koh, the CEO of Trendi at the Press Conference is confident that Trendi will develop the travellers' experience when exploring a new country , and is set to form a new era of connectivity convenience and simplicuty for travellers, hotels and retailers in Malaysia and across partner countries.. 

Oh by the way, Trendi is also partnering with taxi-booking app Grab to add value to guests' total travel experience. With the handset, guests can book their ride from and to anywhere in the city..

Ms Christina Toh, Area General Manager of Dorsett Kuala Lumpur says that Dorsetts approach and philosophy is very simple; and that they believe in a personalised, convenient and respectful service, and by being a technologically-led hotel, Dorsett Kuala Lumpur will be the main choice for travellers when making lodging choices...

FYI , Dorsett Grand Subang is also in the midst of adopting Trendi...Isn't it exciting... I can't wait for other countries and hotels to follow suit.. it will be so convenient not having to ask everywhere to are for WiFi and such, and when they tell you 'no', you feel your heart sinking....LOL


  1. Wow Malaysia is headed to the big shoots, they do this in Hong Kong as well

  2. I am quite impressed by the concept of the Smartphone hotel! It really looks convenient to use, hope can implement in other places too!

    1. yeah, precisely but I have a feeling it will... hotels need catching up with the trend of times as well

  3. Such a convenient app by the hotel. I am sure those who stayed in the hotel will have lots of fun to try out the apps too.

  4. I hope more hotels like this will open everywhere - will certainly helps the tourist to save money!

  5. OK first when I started looking at the post I thought oh wow the hotel looks beautiful and the pictures are lovely. Then I started reading about the trendi my eyes lit up. Normally when I travel outside the states I leave my phone on airplane mode so I won't rack up any fees but this would be AMAZING! I really hope this takes off because while it's nice to disconnect at times being able to access GPS and Reviews/Recommendations would be so nice especially overseas.

  6. It looks very impressive and super loved that creative idea behind launching it.

  7. can't wait for the Dorsett Subang to adopt Trendi as well. this hotel is so thoughtful and i would love to recommend it to my friends

  8. that is quite convenient to have the smartphone in the hotel room, the room also looks so new now totally refurbished

  9. Wow! This is so interesting. I would definitely go for a night just to try out this new service. hahahaha

  10. What an amazing idea to offer a phone for guests to use while travelling. Just hope that the guests don't "forget" to return it to the room after checking out!

  11. CRAZY! First there was a smart TV, then smart phone, then smart refrigirator.. now smart hotel?? When are they going to produce smart humans ? HAHAHA. I am visiting Dorsett this March. Can't wait to try it out!

  12. First smartphone hotel in Malaysia?! This is really cool, good job Dorsett Hotel :)

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